Privacy Policy

1. Information We Collect

We collect information you provide when creating an account (name, email, phone), placing orders (delivery address, payment details), and using our platform (browsing history, search queries, device information). We also collect data automatically through cookies and similar technologies.

2. How We Use Your Information

• Process and fulfil your orders
• Send order updates and notifications
• Improve our platform and personalise your experience
• Prevent fraud and ensure platform security
• Send promotional offers (you may opt out at any time)
• Comply with legal obligations

3. Information Sharing

We share your information with sellers only to the extent necessary to fulfil your orders (delivery address, order details). We do not sell your personal data to third parties. We may share data with trusted service providers (payment processors, SMS/email providers) under strict confidentiality agreements.

4. Payment Information

Payment transactions are processed by PayNow Zimbabwe and Paystack. We do not store your card details on our servers. All payment data is encrypted and handled by our PCI-compliant payment partners.

5. Data Retention

We retain your account data for as long as your account is active. Order history is retained for 7 years for tax and legal compliance. You may request deletion of your account and personal data at any time by contacting support@zimsika.com.

6. Your Rights

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Data portability — receive a copy of your data

7. Cookies

We use essential cookies to keep you logged in and remember your cart. We use analytics cookies to understand how our platform is used. You may disable cookies in your browser settings, though this may affect platform functionality.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure password hashing, and regular security audits. However, no system is 100% secure and we cannot guarantee absolute security.

9. Children's Privacy

Zimsika is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use of Zimsika after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related queries, contact our Data Protection Officer at privacy@zimsika.com or write to: Zimsika, Harare, Zimbabwe.